One could say that compensation is the original motivator, and how employers go about compensating employees remains a major factor in encouraging staff to do their best work. One compensation model that has beckoned many organizations is pay-for-performance.
The concept
Under the pay-for-performance model, an employee’s total compensation is the sum of two distinct parts:
- A base component set by what the competitive market pays for a comparable position, factoring in skills and experience
- A variable component determined by how well an individual does (or group of employees do) in meeting specific goals
The variable pay an employee receives is based on their performance or contribution as determined by measuring the worker’s results against individual targets that are set and clearly communicated in the beginning of each performance period. Hence, among employees receiving comparable base pay, the ones who contribute the most are paid the most when the variable component is added.
Benefits & risks
Ideally, pay-for-performance creates clear employee accountability for what you are trying to accomplish. With this kind of clarity in place, employees should be better able to focus on the tasks that will generate desired results.
For instance, if a companywide goal is to retain key clients by providing quality service, the variable pay part of an employee’s total compensation could be linked to measurable indicators of delivering quality client service.
Not surprisingly, top performers tend to respond well to these programs. They are motivated by the strong link between their work and the achievement of company goals. For employees who struggle with motivation, a pay-for-performance program sends an unambiguous message to them — and their wallets — about how their performance measures up.
The concept does have its risks. Some observers believe that employers should not use compensation to motivate employees because workers might stop focusing on quality and concentrate solely on money.
Additionally, workers may feel that the pay-for-performance model pits them against each other for the highest raises. This may serve to foster unrest and poor morale instead of the productivity increases you want.
No quick fix
If boosting motivation is an organizational goal, a pay-for-performance program may be the means to accomplishing it. However, do not look at this approach as a quick and easy fix for an ailing compensation program or waning company morale. Let us help you assess the potential ups and downs for your specific situation.