Reduce Volunteer Risk – Adopt These Four Best Practices

Volunteers are an invaluable asset to most non-profits because, without their dedication and commitment, your organization might not have accomplished as many successes!

However, like your paid staffers, volunteers represent some liability risk. For example, an allegation of volunteer negligence or intentional misconduct could motivate litigation against your non-profit. A volunteer who’s injured while volunteering could sue your organization. And in certain situations, you could be held liable even if a volunteer acted outside the scope of prescribed duties or accepted procedures. Take action now to reduce volunteer risk.

Four Best Practices to Reduce Volunteer Risk

Operating without unpaid help is probably out of the question. But you can use volunteers with greater confidence by adopting these four best practices:

  1. Establish a formal volunteer recruitment process. Although the process doesn’t have to be as structured as the one you follow when hiring staffers, document procedures that can be followed consistently. For instance, develop volunteer job descriptions for open positions that outline the nature of the work to be performed, any required skills or experience, and any possible risks the job presents.
  2. Screen prospects based on your mission, programs, and likely activities. Some positions will pose few risks and your screening process can be relatively basic: Ask candidates to fill out an application and submit to an interview, and then check their work and character references. Positions that carry greater risks — such as work involving children, the elderly and other vulnerable populations, or that provide direct access to cash donations — require a more rigorous process.
  3. Provide training, supervision, and, if necessary, discipline. Once volunteers are on board, provide an orientation session to explain your non-profit’s mission, policies, and rules of conduct. After volunteers have begun working for you, actively supervise them. This means that staff members should remain in close physical proximity to volunteers or that volunteers can easily contact staff in the event of a problem. If a volunteer acts in a manner that puts your non-profit at risk, terminate the volunteer relationship.
  4. Maintain adequate insurance coverage. In addition to general liability coverage, your non-profit may want to consider purchasing supplemental policies that address specific types of exposure such as medical malpractice or sexual misconduct.


Get Advice

When establishing volunteer policies, be sure to ask an attorney to review them before you put them in place. Contact us to discuss any additional HR questions to help reduce your volunteer risk.

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