The COVID-19 pandemic has dramatically affected the way people interact and do business. Even before the crisis, there was a trend toward more digital interactions in sales. Many experts predicted that companies’ experiences during the pandemic would accelerate this trend, and that seems to be coming to pass.
As this transformation continues, your business should review its remote selling processes and regularly consider adjustments to adapt to the ‘new normal’ and stay ahead of the competition.
Three Tips to Consider
How can you maximize the tough lessons of 2020 and beyond? Here are three tips for keeping your remote sales operations sharp:
1. Stay focused on targeted sales: Remote sales can seemingly make it possible to sell to anyone, anywhere, anytime. Yet trying to do so can be overwhelming and lead you astray. Choose your sales targets carefully. For example, it is typically far easier to sell to existing customers with whom you have an established relationship or to prospects that you have thoroughly researched.
In the current environment, it is even more critical to really know your customers and prospects. Determine whether and how their buying capacity and needs have changed because of the pandemic and resulting economic changes and adjust your sales strategies accordingly.
2. Leverage technology: For remote selling to be effective, it needs to work seamlessly and intuitively for you and your customers or prospects. You also must recognize technology’s limitations.
Even with the latest solutions, salespeople may be unable to pick up on body language and other visual cues that are more readily apparent in a face-to-face meeting. That is why you should not forego in-person sales calls if safe and feasible — particularly when it comes to closing a big deal.
In addition to video, other types of technology can enhance or support the sales process. For instance, software platforms that enable you to create customized, interactive, visually appealing presentations can help your sales staff meet some of the challenges of remote interactions. In addition, salespeople can use brandable ‘microsites’ to:
- Share documents and other information with customers and prospects
- Monitor interactions and respond quickly to questions
- Appropriately tailor their follow-ups
Also, because different customers have different preferences, it is a good idea to offer a variety of communication platforms — such as email, messaging apps, videoconferencing, and live chat.
3. Create an outstanding digital experience: Customers increasingly prefer the convenience and comfort of self-service and digital interactions. So, businesses need to make sure that customers’ experiences during these interactions are positive. This requires maintaining an attractive, easily navigable website and perhaps even offering a convenient, intuitive mobile app.
An Important Role
The lasting impact of the pandemic is not yet clear, but remote sales will likely continue to play an important role in the revenue-building efforts of many companies. We can help you assess the costs of your technology and determine whether you are getting a solid return on investment.