Source: Total System Services

30 Oct Source: Total System Services

In a recent survey of U.S. consumers, 26% of respondents reported owning a digital assistant such as Google Home, Amazon’s Echo/Dot (Alexa), and Microsoft’s Cortana. They are primarily used for questions and answers, music, and entertainment. Financial institutions are starting to tap into the ability of intelligent personal assistants to access accounts to verify balances and make transfers.